ISO 20000-1 Documentation Toolkit


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Vendor: ucstoolkitSKU: ISO20000-1IMSN/A
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What's Included in Our Toolkit?

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  • Ready-to-use documents
  • All the required policies, manual, procedures and templates as per the requirements of ISO/IEC 20000-1:2018 Service Management System Standard.
  • 60+ template documents – including policies, procedures, manual, templates, and presentations.
  • Standard copy and checklist.
  • Instructions to use.

Product Type: Digital

File Type: MS Word File and MS Excel File

Number of documents: +60


UCS toolkit store offers readymade documents that covers the requirements of ISO standards, the documents are ready to be used by any organization by following the instructions of use. The documents are designed and created by professional consultants.

The documents do not require any further customization or edition, it is as per the ISO standard requirements and best practices in respect of design and process.

We provide continuous online support to all our clients.


Included Documents in the Product


Context of the organization:

Standard copy

Implementation manual

Context of the organization


  • 1-Information Security Policy.docx

  • 2-Service Management System Policy.docx

  • 3-Release and Deployment Policy.docx

  • 4-Change Management Policy.docx

  • Roles and responsibilities


  • IT Service Management Plan.docx
  • Risk register
  • Objectives


  • Training material
  • Competency Matrix.xlsx
  • Document Creation_ Change Request.xlsx
  • Documents and Records Control Process.docx
  • Interested Parties and Communication Register.docx
  • Master list of documents.docx
  • Training and awareness plan.docx


  • 1-Configuration Management Process.docx

  • 2-Business Relationship Management Process.docx

  • 3-Service Level Management Process.docx

  • 4-Supplier Management Process.docx

  • 5-Demand Management Process.docx

  • 6-Capacity Management Process.docx

  • 7-Service Design and Transition Process.docx

  • 8-Release and Deployment Management Process.docx

  • 9-Incident Management Process.docx

  • 10-Service Request Management Process.docx

  • 11-Problem Management Process.docx

  • 12-Availability Management Process.docx

  • 13-IT Service Continuity Management Process.docx

  • 14-Change Management Process.docx

  • 15-Service Catalog Management Process.docx

  • 16-Asset Management Process.docx

  • BIA Template.xlsx

  • Business Continuity Plan.docx

  • Business Continuity Test Report.doc

  • Disaster recovery plan.docx

  • Appendix-List of processes operated by third parties.xlsx

  • Appendix-List of services.xlsx

  • Appendix-Service Catalog.xlsx

  • Assets Register.xlsx

  • Business Case

  • Capacity Management Forecast.docx

  • Change Request

  • Problem and incident template.docx

  • Project Plan

  • Release Request

  • service-level-agreement.docx

Performance Evaluation:

  • Audit plan.docx
  • Internal audit procedure.docx
  • Internal audit report.docx
  • ISO 20000-1 checklist.xlsx
  • MRM Report.docx
  • Service Performance Report.xlsx
  • Service Report.xlsx
  • Yearly internal audit plan.docx


  • Corrective action report.docx
  • NC & CAP procedure.docx


Simply click “Buy now” to start the process. Once you have completed your payment, the toolkit will be available to download.

Please ensure to use a valid email address.

Custom Product Request

We can create any ISO documentation toolkit or training material as per your request from our expert team. Contact us and share your inquiry details. Our team will get in touch with you within 24 hours.

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ISO 20000-1 Documentation Toolkit