Refund policy

Refund Policy

Last updated 18/01/2022

To place a refund, return or exchange request for an order placed, you would need to contact vis email (info@ucsiso.com).

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days, and we will notify you via email of the results.

Refund, returns or exchanges request are accepted up to 30 days from the date of placing and upon approval based on the reason of request.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered, we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the Order or Product materials delivered ("Products terms") so please read the carefully before making a request.

If the refund request is granted, the refund will be as follows:

Credit / Debit Cards payments will be refunded within one (1) business days;

Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;

PayPal payments will be refunded within one (1) business day;

Other payment methods will be refunded between five (5) to seven (7) days.