What's included in our ISO 19770-1 toolkit?
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✔ISO/IEC 19770-1:2017 required documents and templates.
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✔Ready-to-use Word and Excel documents — all manuals, procedures, plans, templates, forms, and registers aligned to ISO/IEC 19770-1.
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✔35 template documents.
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✔ISO Standard Copy.
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✔User Guide and Quality Manual included.
Documents
Select toolkit content to view documents
Product Description
- Product Type: Digital Download
- File Format: MS Word (.docx) & MS Excel (.xlsx)
- Total Documents: 35 (28 Word / 7 Excel)
- Delivery: Instant — direct to your email inbox
What Is ISO/IEC 19770-1?
ISO/IEC 19770-1:2017 is the international management system standard for IT Asset Management (ITAM) — providing requirements for organisations to establish, implement, maintain, and continually improve an IT Asset Management System (ITAMS). It covers the full lifecycle of IT assets — hardware, software, cloud subscriptions, and IT-related data — from acquisition and deployment through operation, maintenance, and retirement.
ISO/IEC 19770-1 is the recognised global benchmark for IT and Software Asset Management. It helps organisations control IT spend, demonstrate software licence compliance, reduce cyber and operational risk, and align IT asset decisions with business strategy. It is widely adopted by enterprise IT teams, regulated industries, MSPs, and procurement functions, and integrates naturally with ISO/IEC 27001 (Information Security), ISO/IEC 20000-1 (IT Service Management), and the broader 19770 family of ITAM data standards (19770-2 SWID, 19770-3 ENT, 19770-4 RUM, 19770-5, 19770-8).
What's Included in Our ISO 19770 Documents
Our toolkit gives you every document needed to build a fully structured, standards-aligned IT Asset Management System — without starting from scratch. All documents are pre-built, clause-mapped, and ready to customise:
- Quality Manual & Governance: Comprehensive Quality Manual that anchors the scope, structure, and objectives of your IT Asset Management System (ITAMS), plus a List of Abbreviations to standardise terminology
- Quality Procedures: 10 procedures covering Risk Management, Training, Document Control, Operational Planning, Knowledge Management, Internal Assessment, Partner Selection & Working Together, Monitoring & Measuring Effectiveness, Internal Audit, and Management Review
- Audit Formats: Audit Questionnaire, Audit Review Report (CWDW), Internal Assessment Report, Corrective Action Report (CAR), Audit Plan, and Internal Audit Non-Conformity Report (IANCR)
- Training Formats: 8 ready-to-use training documents including Training Calendar, Induction Training Report, Skill Matrix, Appointment Letter, Confidentiality Agreement, Employees Competence Chart, Job Description, and Training Report
- General Formats: Change Note, Customer Feedback Forms (A & B), Master List & Distribution List of Documents, Master List of Records, Objective Monitoring Report, and Operational Collaboration Plan
- Risk Analysis & Work Instructions: Risk Analysis Template (RAT) for structured risk assessment, plus the SOP for Protection & Backup of Electronic Records to operationalise IT asset data protection
Toolkit Documents by Clause
| No | Clause | Clause Title | Document Title | Type | Format |
|---|---|---|---|---|---|
| 1 | Cl. 4.4 | Context of the Organization | Quality Manual (ITAMS Manual) | Manual | Word |
| 2 | Cl. 6.1 | Planning | Risk Management Procedure | Procedure | Word |
| 3 | Cl. 6.1 | Planning | Risk Analysis Template (RAT) | Template | Excel |
| 4 | Cl. 6.2 | Planning | Objective Monitoring Report | Register | Excel |
| 5 | Cl. 7.1 | Support | Knowledge Management Procedure | Procedure | Word |
| 6 | Cl. 7.2 | Support | Training Procedure | Procedure | Word |
| 7 | Cl. 7.2 | Support | Training Calendar | Plan | Excel |
| 8 | Cl. 7.2 | Support | Induction Training Report | Form | Word |
| 9 | Cl. 7.2 | Support | Training Report | Form | Word |
| 10 | Cl. 7.2 | Support | Skill Matrix | Matrix | Excel |
| 11 | Cl. 7.2 | Support | Employees Competence Chart | Matrix | Excel |
| 12 | Cl. 7.2 | Support | Job Description | Template | Word |
| 13 | Cl. 7.2 | Support | Appointment Letter | Template | Word |
| 14 | Cl. 7.6 | Support | Document Control Procedure | Procedure | Word |
| 15 | Cl. 7.6 | Support | List of Abbreviations | Document | Word |
| 16 | Cl. 7.6 | Support | Confidentiality Agreement | Template | Word |
| 17 | Cl. 7.6 | Support | Change Note | Form | Word |
| 18 | Cl. 7.6 | Support | Master List & Distribution List of Documents | Register | Excel |
| 19 | Cl. 7.6 | Support | Master List of Records | Register | Excel |
| 20 | Cl. 8.1 | Operation | Planning for Operational Control Procedure | Procedure | Word |
| 21 | Cl. 8.1 | Operation | Operational Control Plan | Plan | Word |
| 22 | Cl. 8.1 | Operation | SOP - Protection & Backup of Electronic Records | Procedure | Word |
| 23 | Cl. 8.3 | Operation | Supplier Selection & Outsourcing Procedure | Procedure | Word |
| 24 | Cl. 9.1 | Performance Evaluation | Monitoring & Measuring Effectiveness Procedure | Procedure | Word |
| 25 | Cl. 9.1 | Performance Evaluation | Customer Feedback Form A | Form | Word |
| 26 | Cl. 9.1 | Performance Evaluation | Customer Feedback Form B | Form | Word |
| 27 | Cl. 9.2 | Performance Evaluation | Internal Audit Procedure | Procedure | Word |
| 28 | Cl. 9.2 | Performance Evaluation | Internal Assessment Procedure | Procedure | Word |
| 29 | Cl. 9.2 | Performance Evaluation | Audit Plan | Plan | Word |
| 30 | Cl. 9.2 | Performance Evaluation | Audit Questionnaire | Form | Word |
| 31 | Cl. 9.2 | Performance Evaluation | Audit Review Report (CWDW) | Form | Word |
| 32 | Cl. 9.2 | Performance Evaluation | Internal Assessment Report | Template | Word |
| 33 | Cl. 9.3 | Performance Evaluation | Management Review Procedure | Procedure | Word |
| 34 | Cl. 10.1 | Improvement | Corrective Action Report (CAR) | Form | Word |
| 35 | Cl. 10.1 | Improvement | Internal Audit Non-Conformity Report (IANCR) | Form | Word |
How It Works
From Purchase to Implementation
- Select Your Toolkit: Choose the ISO toolkit that fits your organisation and objectives.
- Purchase & Download: Complete checkout and receive instant access to all documents via email.
- Customise: Edit the templates to match your operations, IT estate, and requirements.
- Implement: Follow the User Guide to deploy the system and start using it immediately.
Most organisations achieve full alignment and audit readiness within 4 weeks using our toolkits — compared to 3+ months when building documentation from scratch.
Why Buy from UCStoolkit
Reduce Implementation Time from 3 Months to 1 Month
Building ISO documentation from scratch takes significant time, expertise, and resources. Our pre-built, clause-mapped toolkits eliminate the research, drafting, and formatting work — so your team can focus on customisation and go live fast. Most customers are audit-ready within 4 weeks of purchase.
Audit-Ready Documents — No Guesswork
Every document in our toolkits is structured with certification audits in mind. Content, terminology, and formatting are aligned directly to the relevant ISO standard's clause requirements — reducing non-conformities, simplifying the audit process, and giving your team confidence when the assessor arrives.
The Lowest Price on the Market — Guaranteed
UCStoolkit offers the most complete, expert-built ISO documentation packages at the lowest price available anywhere. You get enterprise-grade documentation at a fraction of what an ISO consultant would charge. If you find a comparable toolkit at a lower price, we'll match it.
Frequently Asked Questions
What format are the documents in, and how are they delivered?
All documents are provided as fully editable MS Word (.docx) and MS Excel (.xlsx) files. After completing your purchase, you'll receive an instant download link delivered directly to your email inbox — no waiting, no shipping.
How long does it take to implement a toolkit?
Most organisations can customise and deploy a full toolkit within 3–4 weeks. This is a significant reduction compared to building documentation from scratch, which typically takes 3 months or more.
Will these documents help us pass a certification audit?
Yes. Every document is structured to meet the clause requirements of ISO/IEC 19770-1:2017 and is designed to hold up under third-party assessment. Our customers consistently report fewer non-conformities and a smoother audit experience.
What's the relationship between ISO 19770-1 and the rest of the 19770 family?
ISO/IEC 19770-1 is the management system standard for IT Asset Management. The rest of the family supports specific technical data standards — 19770-2 (software identification tags / SWID), 19770-3 (software entitlement schema), 19770-4 (resource utilization measurement), 19770-5 (overview and vocabulary), and 19770-8 (mapping guide). Our toolkit aligns to 19770-1 and works alongside any tooling that consumes the 19770-2/3/4 data standards.
Is this toolkit suitable for both hardware and software asset management?
Yes. ISO/IEC 19770-1 applies to the management of all IT assets — hardware (servers, network equipment, end-user devices), software (licences, subscriptions, SaaS entitlements), cloud resources, and IT-related data assets. The toolkit covers the full IT asset lifecycle, from acquisition through operation to retirement and disposal.
Can we edit the templates to suit our organisation?
Absolutely. All documents are fully editable and built to be customised to your organisation's specific context, asset portfolio, and terminology. The toolkit gives you the professional framework — you tailor the details.
Are the toolkits up to date with the current versions of the standards?
Yes. We monitor changes to international standards and update our toolkits accordingly, so you're always working with accurate, current documentation recognised by accrediting bodies worldwide.
Are the documents compatible with standard software?
Yes. All documents are created in Microsoft Office (Word and Excel), ensuring compatibility with the latest versions of both applications. No specialist software is required.
What support is included after purchase?
Every purchase includes lifetime unlimited email support from our ISO-certified consultants. There is no time limit and no cap on questions — we support you through implementation and beyond.
Can I request a custom toolkit or a standard that isn't listed?
Yes. We can build custom ISO documentation toolkits and training materials on request. Contact us with your requirements and our team will respond within 24 hours.
Custom Product Request
We can create any ISO documentation toolkit or training material as per your request from our expert team. Contact us and share your inquiry details. Our team will get in touch with you within 24 hours.
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