ISO/IEC 27018 Cloud Privacy Documentation Toolkit

What Is ISO/IEC 27018?

ISO/IEC 27018 is the international standard for protecting personally identifiable information in public clouds where the provider acts as a PII processor. It provides cloud-specific guidance on the controls of ISO/IEC 27002 as they apply to personal data, plus an extended control set that addresses obligations arising only from the processor role — processing on customer instruction, disclosure of sub-processors and processing locations, assistance with individual rights, and the handling of legally binding requests for customer data.

The third edition, published on 26 August 2025, replaces the 2019 second edition. Its main change is structural: the text is now aligned to the four themes and 93 controls of ISO/IEC 27002:2022 rather than the fourteen-clause structure used previously. The Annex A extended control set for public cloud PII processors is retained, with 25 controls arranged under the privacy principles of ISO/IEC 29100, and a correspondence table to the 2019 edition is provided in Annex B.

Whether you are a SaaS provider answering enterprise due diligence, a managed service provider handling client data, or a cloud platform being asked where your support team works from and whether your staff can read customer records, ISO/IEC 27018 provides the recognised framework to demonstrate that you can answer those questions.

Please note: ISO/IEC 27018 is a code of practice and is not separately certifiable. It is audited as an extension to the scope of an ISO/IEC 27001 certification, and this toolkit is built to serve exactly that purpose.

What’s Included in Our ISO/IEC 27018 Documents

Our toolkit gives you every document needed to extend your information security management system to cover the personal data your customers place in your service — without starting from scratch. All documents are pre-built, clause-mapped, and ready to customise:

• System Manual & Usage Guide: Get your team up and running quickly with a clear, practical Cloud PII Protection Manual that explains the third-edition structure, maps all 25 Annex A extended controls to the documents that implement them, and sets out a seven-phase implementation roadmap
• Policies & Governance Documents: Define the intent, boundaries and direction of your cloud privacy programme from day one — including Cloud PII Protection Policy, PII Processing & Customer Instruction Policy, PII Principal Rights & Consent Support Policy, Data Minimization Retention & Disposal Policy, and Transparency Openness & Customer Notice Policy
• Customer Instruction & Rights Documents: Establish that you process personal data on instruction rather than assumption — with an instruction intake and change procedure, source verification, a rights assistance procedure that routes individual requests back to the controller, and the registers that evidence both
• Disclosure & Law Enforcement Documents: The documents nobody wants to write under pressure: a disclosure request handling procedure, a legal assessment form covering jurisdiction and non-disclosure orders, and a register that records refusals as well as disclosures
• Sub-processor & Supply Chain Documents: Full due diligence package including a selection and due diligence procedure with risk tiering, a Sub-processor Due Diligence Questionnaire, a change notification and objection procedure, and a register that doubles as the source of your published sub-processor list
• Technical Control Procedures: Complete operational suite covering encryption in transit and at rest, cryptographic key management with per-tenant keys, user ID lifecycle and unique identifiers, privileged access with just-in-time elevation, logging and monitoring of PII access, multi-tenancy segregation, storage reuse, and secure erasure of temporary files
• Incident & Breach Documents: Privacy Incident Detection, Triage & Response Procedure with a severity matrix and characterisation set, PII Breach Notification Procedure with a jurisdiction deadline schedule, and a notification template built for phased disclosure
• Return, Disposal & Restoration Documents: A return, transfer and disposal procedure with a seventeen-location data inventory checklist, a customer-facing disposal certificate that states backup expiry honestly, and a restoration control procedure that stops a restore silently undoing a deletion commitment
• Registers & Logs: Seventeen live Excel workbooks — Master Document Register, PII Inventory & Data Flow Register, Risk Register, Statement of Applicability, Customer Instructions Register, Sub-processor Register, Disclosure Register, Rights Request Register, Incident & Breach Register, Retention & Disposal Schedule, Authorized Users Register, Data Restoration Log, Media & Hardcopy Register, Geographic Location & Transfer Register, Legal Requirements Register, Training Register, and a Privacy Regulation Cross-Reference Matrix
• Contract & Transparency Templates: A processor annex clause set covering roles, instructions, sub-processing, breach notification, location and audit rights, plus a customer-facing transparency statement template that satisfies the Annex A disclosure obligations
• Internal Assessment Tools: Gap Analysis & Implementation Workbook with a 118-control assessment, a 74-document tracker and a formula-driven readiness dashboard, structured around the questions certification auditors actually ask about a 27018 scope extension

Toolkit Documents by Clause

How It Works

From Purchase to Implementation

1. Select Your Toolkit: Choose the ISO toolkit that fits your organisation and objectives.
2. Purchase & Download: Complete checkout and receive instant access to all documents via email.
3. Customise: Edit the templates to match your services, sub-processors, processing locations and requirements.
4. Implement: Follow the Manual and the gap workbook to deploy the system and start using it immediately.

Most organisations achieve full alignment and audit readiness within 4 weeks using our toolkits — compared to 3+ months when building documentation from scratch.

Why Buy from UCStoolkit

Not Sure Yet? Talk to Us

Not ready to buy? No problem. Our team is happy to answer your questions, walk you through the toolkit, or help you decide if it’s the right fit for your organisation — no pressure, no sales pitch.

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